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Evidence Guide: RIICOM201E - Communicate in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICOM201E - Communicate in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare for workplace communication using equipment and systems

  1. Obtain, interpret and confirm work requirements
  2. Access, interpret and apply documentation and procedures
  3. Identify and access communication equipment and system components
  4. Establish and maintain communication with others
  5. Access and apply communication equipment and systems safety procedures
Obtain, interpret and confirm work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access, interpret and apply documentation and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access communication equipment and system components

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain communication with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and apply communication equipment and systems safety procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate using communication equipment and systems

  1. Identify and select the most appropriate method of communication
  2. Use communication equipment and systems
  3. Acknowledge and respond to communication
  4. Pass on communications to others in a clear and concise manner
  5. Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
  6. Identify and report faults in communication equipment
Identify and select the most appropriate method of communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication equipment and systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge and respond to communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pass on communications to others in a clear and concise manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report faults in communication equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out face-to-face routine communication

  1. Speak clearly and listen carefully to promote understanding
  2. Ask questions of the audience and confirm meaning of information
  3. Maintain communication processes with others to assist flow of work activities
  4. Use site approved signalling methods to convey information
  5. Participate in discussion to obtain information and clarify meaning
  6. Communicate cooperatively and effectively with others
Speak clearly and listen carefully to promote understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask questions of the audience and confirm meaning of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication processes with others to assist flow of work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use site approved signalling methods to convey information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in discussion to obtain information and clarify meaning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate cooperatively and effectively with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete written documentation

  1. Complete written documentation clearly, concisely and on time
  2. Use approved documents according to workplace procedures
  3. Pass on written information to others
Complete written documentation clearly, concisely and on time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use approved documents according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pass on written information to others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

communicate in the workplace on at least two occasions, including:

identifying communication strategies and systems

operating communications systems and equipment to convey meaning to others

communicating clearly and promptly to others to convey information and meaning

listening carefully to instructions and information

participating in group discussions and engage with group members respectfully

asking questions to clarify meaning

communicating concisely both written and verbally

interpreting communications devices

identifying and reporting communication faults and deficiencies.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key policies, procedures and documentation required to communicate in the workplace, including:

work health and safety procedures

emergency communication procedures.

communication systems and equipment types, characteristics, technical capabilities and limitations, including:

safety requirements

common faults

maintenance records.

key communications devices, including:

flags

lights

signs

bells

whistles

alarms

sirens.